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At Sandicliffe we aim to provide the highest quality service to all of our customers at all times. We welcome feedback from our customers, and where we receive a complaint, we aim to respond to it in a timely manner.
If for any reason you are unhappy with the service we have provided, please find below our customer complaints procedure.
In the first instance please speak to the Departmental Manager at the site you are dealing with. We will endeavour to resolve your issue on the spot where possible. Some issues may require investigation and so will take longer to resolve, we will keep you informed throughout this process.
If you feel your complaint has not been satisfactorily dealt with, please put your complaint in writing to the Loyalty Team. This will the be logged on the Sandicliffe Customer feedback system and an investigation into the complaint will be conducted. You will be advised of the outcome in writing.
Sandicliffe subscribes to the Motor Industry Code of Practice for Service and Repair. If you are still not satisfied following the conclusion of this procedure, The Motor Ombudsman will offer free impartial advice and, when appropriate, a CTSI certified Alternative Dispute Resolution (ADR) service. For further information you can visit their website at https://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008
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At Sandicliffe, we believe in Treating Customers Fairly. Sandicliffe is a trading name of
Sandicliffe Ltd. Registered in England and Wales No with company registration number 03193805.
Registered office: 155-185 Derby Road, Loughborough, England, LE11 5HN. To improve our quality,
calls may be
recorded for training and monitoring purposes.
Sandicliffe Limited is an Appointed Representative of Automotive Compliance Ltd, which is authorised
and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s
permissions as a Principal Firm allows Sandicliffe Limited to act as a credit broker, not as a
lender, for the introduction to a limited number of finance providers and to act as an agent on
behalf of the insurer for insurance distribution activities only.
‘Used Car Disclaimer’
Some of our vehicles have been sourced from Manufacturer buy back schemes or selected Fleets. As a
result whilst we can confirm the number of registered keepers we cannot confirm how many drivers a
vehicle has had. We can confirm that the vehicle has passed a comprehensive AA Approved 128 point
out by a manufacturer approved technician and has a full HPI Provenance check meaning we can
guarantee its lifetime history.
Sandicliffe subscribes to the Motor Industry Code of Practise for Service and Repair (and Vehicles
Sales where applicable) for motor vehicles.
© Copyright 2020 Sandicliffe Ltd.
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