Terms & Conditions
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Sales Terms and Conditions
1. Definitions To ensure clarity, the following terms used in these Sales Terms and Conditions have specific meanings:
• "The Dealer": Refers to Sandicliffe Ltd.
• "The Customer": The individual or entity named on the order form who is contracting for goods and services from the Dealer.
• "Consumer": A Customer who is an individual acting wholly or mainly outside their trade, business, craft, or profession for the purpose of the purchase.
• "Goods": Includes all vehicles and other items sold by the Dealer to the Customer.
• "Vehicle": Encompasses any car, lorry, van, trailer, caravan, invalid carriage, motor cycle, and all accessories and components thereof.
2. Whole Contract These terms represent the entire contract between the Dealer and the Customer. Any variations must be agreed upon in writing by both parties.
3. Interpretation Unless the context requires otherwise, the singular shall include the plural, and the male gender shall include the female or business entity.
4. Enforceability If any of these terms and conditions are declared unenforceable, the remaining terms and conditions will remain in full force and effect.
5. Written Confirmation All orders and any vehicle trade-in allowances are subject to acceptance and written confirmation by the Dealer.
6. Delivery and Timelines
a) Time is not of the essence unless specifically agreed upon in writing.
b) Any delivery date provided is an estimate only and depends on the Goods being supplied to the Dealer by the Supplier/Manufacturer. The Dealer will make every effort to meet the estimated delivery date but does not guarantee it.
c) Part-exchange values are based on information provided at the time of order and are subject to mileage, condition, and market value fluctuations. This value is guaranteed for 45 days and/or 2,000 miles from the order date, provided the vehicle remains in the same condition as when appraised. The Dealer reserves the right to recalculate values in the event of significant and unforeseen market volatility.
d) If the Dealer fails to deliver the Goods within 21 days of the estimated delivery date, the Customer may provide written notice requiring delivery within 14 days. If the Goods are not delivered within that 14-day period, the contract will be cancelled.
7. New Goods
a) This Agreement and the delivery of new Goods are subject to any terms and conditions lawfully attached by the Supplier/Manufacturer.
b) If the Supplier/Manufacturer's recommended price increases, the Dealer will notify the Customer. The Customer has 14 days from receipt of this notice to cancel the contract.
c) If the Supplier/Manufacturer ceases to make the type of Goods ordered, the Dealer may cancel the contract due to frustration by giving written notice to the Customer.
8. Used Goods
a) If the Goods supplied by the Dealer are used, the vehicle is supplied as roadworthy at the date of delivery.
b) For Consumer sales, the sale is subject to any conditions or warranties implied by the Consumer Rights Act 2015.
c) The conditions of satisfactory quality and fitness for purpose do not apply to defects that a physical examination ought to reveal, or to defects notified by the Seller to the Customer before signing the agreement.
9. 14-Day No Quibble Exchange Guarantee
a) Scope of Guarantee: The Dealer offers a voluntary "No Quibble" exchange guarantee. If dissatisfied with a used Vehicle purchase, the Dealer will exchange it for another vehicle of equivalent value from available stock, or a higher-valued vehicle provided the Customer pays the difference.
b) Eligibility: The exchange request must be made in writing within 14 calendar days of handover. The Vehicle must not have been driven more than 250 miles since handover and must be returned in the same condition as at the time of sale.
c) Exclusions: This guarantee does not apply to "New" Goods, trade/auction sales, or vehicles involved in any accident or insurance claim since handover.
d) Process: The Customer must return the Vehicle to the Dealer at their own expense and risk. Upon return, the Dealer reserves the right to charge the Customer for a professional valet should the vehicle require cleaning to reach its original sale condition.
e) Voluntary Status: This Exchange Guarantee is a voluntary commercial offer. It is not a statutory right and operates independently of, and in addition to, the Customer's statutory rights under the Consumer Rights Act 2015 and (where applicable) Distance Selling regulations.
10. Variation Any agreed variation between the Dealer and the Customer regarding the Goods to be supplied will be considered an amendment to this Contract, not a new contract.
11. Delivery and Payment The Customer must pay for the Goods immediately upon notification from the Dealer that they are available for delivery. The Dealer is not obligated to proceed until any requested deposit is paid in full.
12. Place of Delivery Unless otherwise agreed in writing, delivery will take place at the Dealer's premises. Free delivery is available up to 50 miles; additional charges apply thereafter. In the event of cancellation, the Customer agrees to return the Goods to the Dealer's premises.
13. Repudiation by Customer If the Customer fails to pay for and take delivery within 14 days of notification, the Dealer may treat the contract as cancelled and resell the vehicle to a third party. The Dealer is entitled to recover from the deposit any additional costs incurred in reselling plus any reduction in the sales price achieved.
14. Loss or Damage The Dealer is only responsible for loss of or damage to any vehicle or its contents if caused by the negligence of the Dealer or its employees.
15. Return of Deposit If the contract is cancelled under specific provisions in clauses 6 or 7, the deposit will be returned to the Customer, and the Dealer will have no further liability.
16. Retention of Title and Risk Risk transfers to the Customer upon physical possession. Goods remain the sole and absolute property of the Dealer until the Customer has paid the full price, along with any storage charges and interest due.
17. Right of Lien The Dealer has a general lien on any property of the Customer in its possession for all monies owed to the Dealer by the Customer, on any account whatsoever.
18. Part Exchange
a) The Customer warrants that the used Vehicle is their absolute property and free from all encumbrances.
b) It must be delivered to the Dealer in the same condition as at the date of examination (fair wear and tear excepted).
c) The Customer is wholly responsible for removing any personal data from any Vehicle sold to or part-exchanged with the Dealer.
19. Authority to Contract Goods supplied based on an order from any person the Dealer reasonably believes to be the Customer's agent shall be paid for by the Customer.
20. Authority to Uplift If a person, who as far as the Dealer is aware, has authority to uplift Goods or Vehicles, does so, the Dealer will have no liability to the Customer for any resulting loss or damage.
21. Authority to Drive The Dealer is entitled to drive the vehicle (including part-exchanges) on the road or elsewhere as deemed necessary for inspection, testing, or estimate preparation.
22. Finance The Customer may, within 7 days of notification of readiness, arrange for a finance company to purchase the Goods from the Dealer. Upon purchase by a finance company, previous clauses of this agreement (except Part-Exchange conditions) will cease to have effect.
23. Notices All written notices sent by the Dealer to the Customer will take effect 24 hours after being dispatched by normal post to the address shown on the order form.
24. Export Outside United Kingdom The Dealer reserves the right to cancel this order if it believes the Customer intends to resell the Goods outside the United Kingdom for commercial gain within 12 months.
25. Distance Selling This section applies only to Consumers where the Agreement was completed without face-to-face contact.
a) The Customer may cancel this Agreement within 14 days without giving any reason.
b) The Customer is liable for any diminished value of the Goods; for a used vehicle, this applies if driven more than 100 miles.
c) The Customer is responsible for the cost and insurance of returning the Goods to the Dealer's premises.
26. Storage Charges The Dealer reserves the right to make a reasonable daily charge for the storage of the Customer's vehicle or vehicles.
27. Loyalty Package The Loyalty Package includes specific Finance Deposit Allowances, Store Credits, and Service offers as detailed on the order form. These are subject to individual criteria and have no cash alternative.
28. Website Information and Accuracy
a) The Dealer takes reasonable care to ensure that the information published on its website, including vehicle specification, mileage, registration details, service and MOT records, availability and price, is correct at the time of publication. Much of this information is supplied by third parties, including manufacturers, previous keepers and vehicle data providers, and is generated automatically from the Dealer's systems. The Dealer does not warrant that it is complete, current or free from error.
b) Photographs and images are provided for illustration. Where a stock or library image is used, it may not depict the actual Vehicle offered for sale, and the colour, trim and equipment shown may differ from that Vehicle.
c) An advertised price, and any advertised finance figure, is an invitation to treat and is not an offer capable of acceptance. Finance figures are illustrative and are subject to status, lender approval and availability. No contract for the sale of a Vehicle arises until the Dealer confirms the order in writing in accordance with clause 5.
d) Where an obvious error or inaccuracy in the price, specification or description of a Vehicle is identified before the contract is confirmed, the Dealer will notify the Customer as soon as reasonably practicable and will either offer the Vehicle on corrected terms or decline the order. Where a deposit or reservation fee has been paid in respect of that Vehicle, it will be refunded in full within five working days. The Customer is under no obligation to proceed on the corrected terms.
e) Paragraph d) does not entitle the Dealer to withdraw from a confirmed contract on the grounds of an error that a reasonable customer would not have recognised as an error.
f) The Customer is encouraged to confirm with the Dealer, before entering into a contract, any specification, feature or history that is material to their decision to purchase.
g) Nothing in this clause limits or excludes the Dealer's liability where a Vehicle does not correspond with the description given, and nothing in this clause affects the Customer's statutory rights, including those under the Consumer Rights Act 2015.
29. Dispute Resolution and Jurisdiction Governed by and construed in accordance with the laws of England and Wales. Customers may refer unresolved disputes to The Motor Ombudsman or the Financial Ombudsman Service.
CONTACT US
To contact us, please email sales@sandicliffe.co.uk
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Hand-over Requirements
At the time of making the Contract, we will expect you to provide us with:
• All copies of the Car's keys you have;
• The Car's registration document (together with appropriate proof of purchase if requested by us);
• The Car's service history (if any);
• The Car's MOT certificate (if any);
• The Car's user manuals (if any); and
• Any accessories there may be such as a locking wheel nut, radio fascia or remote controls.
We will also expect you to remove any personal possessions from the Car once the Contract has been concluded. We will not be responsible for any personal items lost once the Car is in our possession.
In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Car with immediate effect, to rescind or terminate any Contract with immediate effect, and/or to indicate a revised Price at which we will be prepared to purchase the Car. If we elect to rescind the Contract, we will return the Car to you, and you will refund the Price to us.
We Want Your Car
If you are looking to sell your car quickly and for cash, we can help. We specialise in buying cars of all makes and models, and we make the selling process as easy as possible. Simply fill out our online form with information about your car, and we'll provide you with a free quote, or visit one of our dealerships and talk with a sales advisor who can provide more information.
Our Commitment to creating a safe and welcoming Environment
At Sandicliffe, we are proud to provide a safe and inclusive environment for all our customers, visitors, suppliers, and colleagues.
We ask in return that everyone who visits or interacts with our teams to treat them with dignity and respect. We have a zero-tolerance policy towards harassment of any kind. Any concerns raised will be taken seriously and addressed promptly. Thank you for helping us maintain a welcoming environment for everyone.