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MOT and Service Booking
Thank you for choosing to book your appointment. Please note all appointments will be booked from 11th May onwards only. Should anything change due to future COVID-19 updates, we will be in touch to reschedule.
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Payment for vehicles is due on delivery unless prior arrangements have been made.
Payment for goods and/or repairs to vehicles is due on collection or delivery, except where a Credit account is in force, when payment is called for as per agreed credit terms.
All goods are sold subject to Manufacturer's conditions of sale which may be seen on request.
Goods cannot be accepted for Credit unless returned within seven days of issue. We reserve the right to impose a 15% handling charge on goods returned against orders correctly executed.
Ownership of the goods shall pass when payment has been received in full (and all cheques cleared) and not upon collection or delivery.
The buy now and pay in 3 months offer is only applicable for vehicles under 5 years old. This does not apply to cars over 5 years of age.
www.sandicliffe.co.uk is a website operated by Sandicliffe. We are a company registered in England.
These terms (together with the documents referred to within) (the "Terms") set out the terms on which you may access and use our www.sandicliffe.com website ("our Website"), and the services available on it (the "Services"), which include our online car valuation tool (the "Valuation Tool") and our appointment booking tool ("Appointment Tool").
These Terms govern your use whether you access our Services via a computer, mobile device, or some other means.
Please read these Terms carefully before you start to use our Website. We recommend that you print a copy of them for future reference.
By using our Website, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these Terms, you must not use our Website or any of the Services.
The following additional terms also apply to your use of our Website:
We may revise these Terms at any time without notice by amending this page. The amended Terms will be effective from the date they are posted to our Website. Your continued use of our Website or Services will constitute your acceptance of the amended Terms.
Our Valuation Tool has been designed to allow private individuals or businesses wishing to sell a car on their own behalf (i.e. not as part of their own commercial activities) to obtain a valuation of their car and to provide them with the opportunity to sell the car to us.
You are only permitted to access and use the Valuation Tool for personal, non-commercial purposes (i.e. not as part of your own commercial activities). Use of the Valuation Tool to obtain car valuations for commercial purposes, for example, to value cars you intend to sell to third parties and not to us, is strictly prohibited.
We continuously monitor the use of our Valuation Tool and use technology to inform us of any improper, commercial use. If we identify any improper commercial use of the Valuation Tool, we may charge you a fee for each unauthorised valuation you processed using our Valuation Tool (see details in paragraph 6 below).
In order to preserve and maintain the functionality of our Website and Services for everyone, there are a number of things you must not do. You must not:
You are responsible for making all arrangements necessary for you to have access to our Website and Services, including using your own virus protection software.
Use of our Website and Services is free of charge. However, if you are using our Website or Services for commercial purposes, or not in accordance with paragraph 5 above, we may decide to issue you with an invoice for each valuation you obtain using the Valuation Tool (a "Commercial Online Valuation"). The cost per Commercial Online Valuation is £2.75 plus VAT.
We do not guarantee that our Website, Services, or any content we provide, will always be available without interruptions, or be bug, virus, fault or error free.
We do not guarantee that our Website will be secure or free from bugs or viruses. You should use your own virus protection software.
We may suspend, withdraw, discontinue or change all or any part of our Website, including your access to the Website, for any reason, at any time and without notice.
You may link to the publicly-accessible pages on ou
You must not operate a link to our Website in such a way as to suggest or imply any form of association, approval or endorsement by us.
We reserve the right to require you to immediately remove any link to our Website at any time and we may withdraw any linking permission at any time.
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources.
We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected inter alia by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your own personal use.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Any valuation generated by the Valuation Tool (an "Online Valuation") is based on the information you tell us about your car (the "Car") and on the following general assumptions we make about your Car (the "Assumptions"):
You have the option at the Online Valuation presentation page to amend any of the Assumptions and provide us with some further detail about your Car.
The minimum Online Valuation is £50.00.
An online valuation is not an offer by us or a contract to purchase the car. It is simply a tool to enable you to estimate the value of your car and the price which we may be willing to pay for it.
We always carry out a physical inspection of the Car before we agree to buy it. After you have received an Online Valuation, you may book an appointment for an inspection at one of our branches (an "Appointment").
If, on inspection of the Car at the Appointment, we consider that the value of the Car is affected by any aspect of its history or condition, including any unusual feature or customisation or anything which affects or limits the Assumptions we made about the Car, which was not apparent to us when we gave the Online Valuation, the price that we may be willing to pay for it following an inspection (the "Price") is likely to differ from the Online Valuation.
We are not obliged to purchase any Car brought to an Appointment (in particular we reserve the right to turn you away from an Appointment if you are selling the Car for commercial purposes, e.g. in the course of a motor trade business) and neither are you obliged to sell any car brought to an Appointment.
The Online Valuation is an offer for us to purchase the vehicle at the price quoted. The offer is Subject to our inspection of the Car (as explained further above), and is open for acceptance for seven days from the date on which we send it to you. If there is a significant price change within the 7 day guarantee period, we reserve the right to withdraw the offer prior to acceptance. We will use reasonable endeavours to contact you to let you know that the Online Valuation has changed.
A binding agreement to purchase the Car will only be made between us once you have signed our standard written purchase contract (the "Contract"). The terms and conditions that apply to the Contract can be viewed here.
At the time of making the Contract, we will expect you to provide us with:
We will also expect you to remove any personal possessions from the Car once the Contract has been concluded. We will not be responsible for any personal items lost once the Car is in our possession.
In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Car with immediate effect, to rescind or terminate any Contract with immediate effect, and/or to indicate a revised Price at which we will be prepared to purchase the Car. If we elect to rescind the Contract, we will return the Car to you, and you will refund the Price to us.
We guarantee we are willing to buy every car we value. So that we don’t waste your time, if there is a change in the market value of your car resulting in a reduced valuation, then we endeavour to let you know what the new valuation is at least 24 hours before your appointment, so that you have the opportunity to cancel, if you choose to do so.
Our standard payment terms utilise Future Dated Faster Payment which takes up to four working days after the day on which you sell the Car to us to arrive into your bank account.
For an additional fee of £24.75, we can arrange for you to receive payment on the next working day after the day on which you sell the Car to us. It is possible that events beyond our control may delay payment, and if that happens we will not have any liability to you for the delay, save that we will refund the payment fee if it has been paid, or deducted from the Price, for the enhanced payment speed if the payment is not made within the timescales quoted on the invoice.
For an additional fee of £29.75, eligible customers selling their vehicle can choose to have the payment sent to their bank/building society between 30 minutes and two and a half hours. Payment will be made to our bank for processing between 30 minutes and two and a half hours of the sale being processed, and will be made by Faster Payment. Bank/Building societies can take anywhere between 0-2 hours to process fast payments. We will endeavor to ensure your payment is submitted to our bank within 15 minutes of payment being processed. It is possible that events beyond our control may delay payment, and if that happens we will not have any liability to you for the delay, save that we will refund the payment fee if it has been paid, or deducted from the Price, for the enhanced payment speed if the payment is not made within the timescales quoted on the invoice. To qualify for this payment option you must be the registered keeper and have all required documentation to complete the sale. You must not owe (or be in the process of settling) any finance on the vehicle, must not be selling an asset of a VAT-registered entity, must not be subject to a recent registered keeper change and must not be selling a higher value vehicle and the vehicle has not been sold to us in the previous 6 months or have not used the designated bank account with us in the previous 6 months. Sandicliffe reserves the right to exclude a customer from the premier payment option at its own discretion.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
We will not be liable to any user for any costs incurred, or loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
We will not be liable for any delay or failure to perform any of any obligations under these Terms due to events or other matters beyond our reasonable control.
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and please note that in particular, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You will compensate us in full for any losses or costs, including reasonable legal fees, we incur as a result of (i) any breach by you of these Terms; (ii) your use of our Website or Service in violation of any law; or (iii) infringement of the rights of another person.
If any term of these Terms is held to be illegal, invalid or otherwise unenforceable, the remaining parts of the Terms will continue to be enforceable.
You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms to any other person.
These Terms do not give rise to rights that are enforceable by any person who is not part to these Terms.
If we do not exercise or enforce a right under these Terms against you at any time, this does not prevent us from doing so at a later date.
These Terms, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in connection with these Terms and your access to and use of our Website (including any claims or disputes).
To contact us, please email firstname.lastname@example.org
Consumer Experience 2020
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At Sandicliffe, we believe in Treating Customers Fairly. Sandicliffe is a trading
Sandicliffe Ltd. Registered in England and Wales No with company registration number
Registered office: 155-185 Derby Road, Loughborough, England, LE11 5HN. To improve
calls may be
recorded for training and monitoring purposes.
Sandicliffe Limited is an Appointed Representative of Automotive Compliance Ltd,
and regulated by the Financial Conduct Authority (FCA No 497010). Automotive
permissions as a Principal Firm allows Sandicliffe Limited to act as a credit
broker, not as a
lender, for the introduction to a limited number of finance providers and to act as
an agent on
behalf of the insurer for insurance distribution activities only.
‘Used Car Disclaimer’
Some of our vehicles have been sourced from Manufacturer buy back schemes or selected
Fleets. As a
result whilst we can confirm the number of registered keepers we cannot confirm how many
vehicle has had. We can confirm that the vehicle has passed a comprehensive AA Approved
out by a manufacturer approved technician and has a full HPI Provenance check meaning we
guarantee its lifetime history.
Sandicliffe subscribes to the Motor Industry Code of Practise for Service and Repair (and
Sales where applicable) for motor vehicles.
© Copyright 2020 Sandicliffe Ltd.
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