Click & Collect
What is Click & Collect?
Click & Collect means your order can be delivered to any Sandicliffe store of your choice. The delivery is free of charge.
How much does Click & Collect cost?
The Click & Collect service is delivered free of charge.
How do I use Click & Collect?
To use Click & Collect simply shop online at home / Work or through an in-store iPad and select the ‘Click & Collect’ option at the online checkout. You can then select your preferred store you’d like your order delivered to by using our online store search.
When do I pay for my Click & Collect order?
We will charge the payment card or PayPal account used once you have checked out & completed the order.
How long will it take for my order to arrive in store?
Click and collect item ready within 1 hour after ordering. Click and collect not available after 16:00 every day.
How will I know when I can collect my order?
We send you an order confirmation email as soon as you place your online order, to let you know we have received it. The store will email as soon as your items are ready for collection.
How long will I have to collect my order?
You have a full seven days to collect your order from the date we advise you it is ready for collection.
What happens if I am unable collect my order?
If you are unable to collect your order within seven days, please contact the store by phone, live chat or email and staff will do their best to help.
Where should I collect my order from?
Please go to the parts department.
Can I return items delivered by Click & Collect?
Yes of course. Simply return any unwanted full-price items, along with your proof of purchase to any store within one month for a refund or exchange. Sale items will need to be returned within seven days. Please note, where PayPal has been used, we are unable to process a refund in store. Goods may be exchanged for item/s of equivalent value, or returned to us by post.
Who can I contact if I have any questions about my Click & Collect order?
If you have already received an email from the store, confirming that your order is ready for collection, please contact the relevant store team for assistance.
Our customer services team will be happy to answer any other queries you may have. You can phone them on 01509 750071 Monday - Friday: 8.00am - 5.00pm Saturdays & Sundays: Closed
We want to make shopping online with us as easy and convenient as possible, so if you purchase any item from us, and decide it's not what you expected, simply return it back to us in a resalable condition within 28 working days and we will refund the cost of your item minus any postage costs.
Please ensure all items are returned in the original packaging and unused. We will be able to process returns which are not in the original packaging.
Please ensure the appropriate paperwork is returned with the item where possible.
Always ask for proof of postage and it is recommended items are returned via recorded delivery where possible
If you receive an item that is damaged or faulty, just let us know within 14 days and we will arrange for collection of that item and either refund the full cost of the item or deliver a replacement item for you.