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COVID-19 Policy and Procedures

As your leading local dealer, Sandicliffe has put critical policies and procedures in place to ensure the safety of our staff and customers remains uncompromised. During the nationwide fight against Coronavirus (COVID-19), we aim to open our services to you in the safest ways possible whilst remaining vigilant in the process and adhering to Government guidelines.

For that reason, we have introduced the Sandicliffe Promise Against Coronavirus. These are 6 crucial steps we are taking to keep everyone in our community as safe as possible at all times.

Sandicliffe Promise

1. Social Distancing

We fully commit to meeting all guidelines set by the Government on social distancing and have visual reminders enforcing the 2-metre distance rule. Work areas and furniture in the showrooms will be organised accordingly.

2. Heavy Sanitisation

Sanitisation equipment is readily available across all dealerships. Customers will be encouraged to use the hand sanitiser upon your first interaction. We have also invested in professional vehicle sanitisation equipment to ensure Key Touch Point Areas are sanitised in between test drives and before handovers.

3. Vigorous Risk Assessments

Robust Risk Assessments for all on-site facilities and processes are carried out to fulfil Government guidance so we can promise your safety.

4. Access to Protective Equipment

We have installed all the necessary protective equipment to our showrooms groupwide including Perspex Screens. In addition to this, our employees will be given the appropriate Personal Protective Equipment (PPE) to allow interactions at a safe distance.

5. Regular Reviews & Communication

To ensure our safety measures are kept up to date, we will review our procedures regularly whilst clearly communicating all processes and plans with both our staff and customers.

6. Routine Checks for Staff

Staff members will be routinely monitored for COVID-19 symptoms via temperature checks and health surveys. Should a member of staff show any symptoms, our commitment to their wellbeing will result in the necessary time off work in order to self-isolate.


If you or a member of your household has experienced symptoms of Coronavirus (COVID-19) within the last 10 days, you must stay at home until your self-isolation period has passed. It is only after you have experienced 10 days without any symptoms that you may resume visitation.

Please help keep our community safe by staying alert and controlling the virus.

Mandatory Face Covering

In line with the Government’s latest decision, it is now mandatory for customers and visitors to be wearing a face covering when visiting us. Failure to comply could result in a fine of £100 imposed by the police.

Certain exceptions include:

  • Children under the age of 11
  • If you have a physical or mental illness, or impairment or disability that means you cannot put on, wear or remove a face covering
  • If putting on, wearing or removing a face covering would cause you severe distress
  • If you are providing assistance to someone who relies on lip reading
  • If you need to remove it to avoid harm or injury or the risk of harm or injury to yourself or others
  • If you are required to eat, drink, or take medication
  • If you are asked to remove your face covering by a police officer

Thank you for your continued co-operation and support.

Test Drives and Handovers During Coronavirus

Careful precautions have been introduced to enable safe test drives and vehicle handovers so you can drive away your dream car without any complaints.

Unaccompanied Test Drives

As of now, you are able to take an unaccompanied test drive on a vehicle of your choice. To guarantee the safety of this procedure, the following rules have been put in place:

  • The vehicle must be taxed and registered
  • You must provide a valid driving licence and an additional proof of ID (utility bill, bank statement...)
  • If you are unfamiliar with the area, you will be provided with a test drive route map
  • You will be provided with gloves and a mask
  • Your mobile number must be provided in case of emergencies
  • The vehicle must be parked and returned to a handover bay to allow sanitisation
Test Drive A Vehicle

Dealership Handovers

To speed up the process of your handover and to get you inside of your vehicle safely, you will be asked to complete admin procedures remotely before visiting the dealership. You will also receive a CitNow video presentation of your vehicle sent to your email inbox prior to visitation.

If you are a Part Exchange customer, you will be designated a parking area which will be shown in your CitNow video presentation. Please remember to remove all personal belongings from your Part Exchange vehicle and place your vehicle’s key in a plastic bag before visiting the dealership.

Your newly purchased vehicle will be parked in a designated handover bay where it will have been sanitised along with its keys. Providing all paperwork has been completed, you will be shown around the vehicle whilst maintaining social distancing.

Handovers at Home

Where an in-store collection may not be possible, your local Sandicliffe dealership will arrange for home delivery.

Please note in order to prevent the infringement of social distancing whilst delivering vehicles, we are not allowed to permit more than one Sandicliffe employee in a single vehicle at any given time. For this reason, our home delivery service is only available where a vehicle is being part exchanged and can be driven back to the dealership.

If you are not a Part Exchange customer but require home delivery, a transporter will be used to deliver your vehicle which may incur an additional charge.

Vehicle Collection Video

Servicing Video

General Guidance on Coronavirus (COVID-19)

As we strive to maintain a sanitised environment for our staff and customers, here are a few things you can do to join us in the fight against Coronavirus (COVID-19).

Regular hand washing

Something as simple as washing your hands can minimise the risk of spreading Coronavirus (COVID-19). Wash your hands thoroughly for at least 20 seconds using soap and water or an alcohol-based sanitiser.

Social distancing

At Sandicliffe, we have implemented strict social distancing rules to keep 2 metres of space between one another at all times. Although this may feel unnatural at times, please remember this is necessary for the protection of both our customers and staff and must be adhered to during visitation.

When buying a vehicle

We aim to carry out all elements of a sale remotely via telephone, email, Microsoft Teams or CitNow. Where this is not possible, customers will be asked prior to visiting us if you or a family member of your household has experienced symptoms within the last 10 days.

If this happens to be the case, we will reserve an appointment slot for you after the completion of a 10-day period without symptoms.

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