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Sandicliffe Promise - keeping our customers and staff safe.
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01/11/2020 – Showrooms will reopen on 2nd December in full operation. Bookings
will need to be made in advance. Visitors must wear a suitable face-covering on-site (see further
below). Online and telephone sales and reservations remain available. Collection and deliveries will
continue with COVID-19 safety measures in place.
04/11/2020 Update – Sales departments temporarily close for lockdown period
starting 05/11. Following
government advice, servicing, MOT and repairs remain open. For the added safety of our customers, online
sales and reservations are available. Collection/deliveries will continue to be available.
28/10/2020 Update - All Sandicliffe Nottingham dealerships and
garages are allowed to remain open for your vehicle needs through Tier 3 restrictions.
23/07/2020 Update - From Friday 24th July, it will be mandatory for
customers and visitors to wear a face covering when visiting a Sandicliffe dealership site or garage.
Please have your face covering on prior to arrival. Thank you for your co-operation.
01/07/2020 Update - Our dealerships in Leicester remain open
following government guidelines. Strict measures are in place to keep customers and staff safe. Please
book an appointment before visiting.
As your leading local dealer, Sandicliffe has put critical policies and procedures in place to ensure the
safety of our staff and customers remains uncompromised. During the nationwide fight against Coronavirus
(COVID-19), we aim to open our services to you in the safest ways possible whilst remaining vigilant in
process and adhering to Government guidelines.
For that reason, we have introduced the Sandicliffe Promise Against Coronavirus. These
crucial steps we
are taking to keep everyone in our community as safe as possible at all times.
We fully commit to meeting all guidelines set by the Government on social distancing and have visual
reminders enforcing the 2-metre distance rule. Work areas and furniture in the showrooms will be
Sanitisation equipment is readily available across all dealerships. Customers will be encouraged to
use the hand sanitiser upon your first interaction. We have also invested in professional vehicle
sanitisation equipment to ensure Key Touch Point Areas are sanitised in between test drives and
Robust Risk Assessments for all on-site facilities and processes are carried out to fulfil Government
guidance so we can promise your safety.
We have installed all the necessary protective equipment to our showrooms groupwide including Perspex
Screens. In addition to this, our employees will be given the appropriate Personal Protective
Equipment (PPE) to allow interactions at a safe distance.
To ensure our safety measures are kept up to date, we will review our procedures regularly whilst
clearly communicating all processes and plans with both our staff and customers.
Staff members will be routinely monitored for COVID-19 symptoms via temperature checks and health
surveys. Should a member of staff show any symptoms, our commitment to their wellbeing will result
the necessary time off work in order to self-isolate.
If you or a member of your household has experienced symptoms of
Coronavirus (COVID-19) within the last
days, you must stay at home until your self-isolation period has passed. It is only after you have
experienced 14 days without any symptoms that you may resume visitation.
Please help keep our community safe by staying alert and controlling the
In line with the Government’s latest decision, it is now mandatory for customers and visitors to be
wearing a face covering when visiting us. Failure to comply could result in a fine of £100 imposed
by the police.
Certain exceptions include:
Thank you for your continued co-operation and support.
Careful precautions have been introduced to enable safe test drives and vehicle handovers so you can drive
away your dream car without any complaints.
As of now, you are able to take an unaccompanied test drive on a vehicle of your choice. To guarantee
the safety of this procedure, the following rules have been put in place:
To speed up the process of your handover and to get you inside of your vehicle safely, you will be
asked to complete admin procedures remotely before visiting the dealership. You will also receive a
CitNow video presentation of your vehicle sent to your email inbox prior to visitation.
If you are a Part Exchange customer, you will be designated a parking area which will be shown in
your CitNow video presentation. Please remember to remove all personal belongings from your Part
Exchange vehicle and place your vehicle’s key in a plastic bag before visiting the dealership.
Your newly purchased vehicle will be parked in a designated handover bay where it will have been
sanitised along with its keys. Providing all paperwork has been completed, you will be shown around
the vehicle whilst maintaining social distancing.
Where an in-store collection may not be possible, your local Sandicliffe dealership will arrange for
Please note in order to prevent the infringement of social distancing whilst
delivering vehicles, we
are not allowed to permit more than one Sandicliffe employee in a single vehicle at any given time.
For this reason, our home delivery service is only available where a vehicle is being part exchanged
and can be driven back to the dealership.
If you are not a Part Exchange customer but require home delivery, a transporter will be used to
deliver your vehicle which may incur an additional charge.
As we strive to maintain a sanitised environment for our staff and customers, here are a few things you
do to join us in the fight against Coronavirus (COVID-19).
Something as simple as washing your hands can minimise the risk of spreading Coronavirus
(COVID-19). Wash your hands thoroughly for at least 20 seconds using soap and water or an
At Sandicliffe, we have implemented strict social distancing rules to keep 2 metres of space
between one another at all times. Although this may feel unnatural at times, please remember
this is necessary for the protection of both our customers and staff and must be adhered to
We aim to carry out all elements of a sale remotely via telephone, email, Microsoft Teams or
CitNow. Where this is not possible, customers will be asked prior to visiting us if you or a
family member of your household has experienced symptoms within the last 14 days.
If this happens to be the case, we will reserve an appointment slot for you after the completion
of a 14-day period without symptoms.
Consumer Experience 2020
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At Sandicliffe, we believe in Treating Customers Fairly. Sandicliffe is a trading
Sandicliffe Ltd. Registered in England and Wales No with company registration number
Registered office: 155-185 Derby Road, Loughborough, England, LE11 5HN. To improve
calls may be
recorded for training and monitoring purposes.
Sandicliffe Limited is an Appointed Representative of Automotive Compliance Ltd,
and regulated by the Financial Conduct Authority (FCA No 497010). Automotive
permissions as a Principal Firm allows Sandicliffe Limited to act as a credit
broker, not as a
lender, for the introduction to a limited number of finance providers and to act as
an agent on
behalf of the insurer for insurance distribution activities only.
‘Used Car Disclaimer’
Some of our vehicles have been sourced from Manufacturer buy back schemes or selected
Fleets. As a
result whilst we can confirm the number of registered keepers we cannot confirm how many
vehicle has had. We can confirm that the vehicle has passed a comprehensive AA Approved
out by a manufacturer approved technician and has a full HPI Provenance check meaning we
guarantee its lifetime history.
Sandicliffe subscribes to the Motor Industry Code of Practise for Service and Repair (and
Sales where applicable) for motor vehicles.
© Copyright 2020 Sandicliffe Ltd.
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