Vision & Values

Driving Family Values!

OUR VISION:

Your: We are Sandicliffe. Every colleague, every customer and every supplier defines what Sandicliffe is and what Sandicliffe stands for
Great: We don’t accept “O.K.” or “not bad” performance… at Sandicliffe we’re driven to be the best
Motoring: We satisfy all our customers’ driving needs by delivering straightforward help and advice
Family: We are a friendly, local family business you can trust

These are the six values that all Sandicliffe employees adhere to.

OUR VALUES:

Passion: We are proud of our company and dedicated to its purpose
Integrity: We are trustworthy and honest in all that we say and do and take responsibility for our own actions
Customer Care: We believe in listening to our customers, providing excellent service and delivering on our promises
Teamwork: We believe that by working together everybody achieves more
Respect: We are friendly and courteous in all our relationships
Empowerment: We encourage all colleagues to do the right thing at the right time

Driving quality higher!

The Sandicliffe Motor Group has always been committed to the highest quality standards. It has achieved ISO 9001/2000, has won a number of national customer service awards and holds the Royal Warrant of Her Majesty Queen Elizabeth II.

Throughout its eleven dealerships in the East Midlands, Sandicliffe has invested in the best equipment - and the best people. You will find more Management educated to degree standard and more employees trained to master technician level, than in many comparable groups.

Each year, with more than 12,000 cars and vans being sold, plus a further 75,000 visits to Sandicliffe’s busy service departments, research shows that employing local people to deliver great value for money with a strong focus on customer care is the key to these ever-improving results.

Lower driving costs.

With fuel economy and the price of road fund license becoming the real focus of attention, Sandicliffe work hard to make sure the majority of its New and Used vehicles offered for sale sit within the lower Co2 taxation brackets.

Driving innovation further!

If innovation and technology improves customer service, then Sandicliffe is amongst the first to invest. Part of this strategy can be seen on this very website, ranked one of the region's highest in terms of traffic with around five times more visitors in just two years. This kind of innovation can be seen in aftersales too, with diagnostic and repair systems that are seen as a benchmark in the industry. The company has the option to use SMS texting to alert customers when their car is due for service or a special event is taking place.

Driving training onward!

Sandicliffe invests far more than usual on training and includes everyone from Senior Managers to the newest apprentice – where everyone has a proportion of their working week devoted to training.

Group Training has a long-term plan to ensure all employees are involved. These include specialist fields such as Sales, Finance, Aftersales and Administration and all are part of a constant learning process.

The group has strong links with local schools and colleges and often “grows its own” skilled people. This, and the constant personal development opportunities offered by the company, encourages loyalty and in recent years, we have given over 40 long service awards to various Sandicliffe Team Members.

Driving investment upwards!

Measure before you can improve. To improve the future, it is said you have to look at where you've come from. Here at Sandicliffe, you'll find a great deal of Management time is spent analyzing the various business results including the way customer satisfaction is measured, changing in product reliability and many other business performance indicators. As well as helping deliver a much improved customer value proposition including a more efficient transaction, this also helps keep costs down through reduction in waste or duplication. All in all, the philosophy at Sandicliffe is measure, measure and measure it again - then make the changes.

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